This has been a wonderful summer of celebration! We started with the 10th birthday of the Staenberg Family Complex in Creve Coeur, continued with two fabulous Member Appreciation Pool Parties and now head into the fall with the Jewish High Holidays on the horizon. These holy days are a time for reflection and while we are proud of our two fantastic centers, we know that it takes work to uphold our own high standards. As a result, you may have noticed that we’ve been seeking your feedback throughout the year in the form of a survey. It begins simply, “How likely are you to recommend the J to a friend, family member or business associate?” We ask because we know you would only recommend the best to your friends and family. We strive to be the best.
I’d like to share some of our discoveries from your feedback. This survey provides us with a satisfaction score to see how we are performing in the eyes of our members. Our current score is 62% (considered great for health and fitness clubs, where the average is around 39%). It shows you love our staff, buildings and how we create a community for you to make friends, feel comfortable and enjoy yourselves.
This score, along with your comments, also lets us know where we can improve. While most feedback has been positive, it has allowed us to identify these areas of improvement – such as fitness equipment. I’m excited to share that we replaced the weight equipment in both fitness centers in August. We replaced or added more than 65 machines between the two buildings!
The feedback we have received from you, our members, through these surveys is invaluable. It helps guide us and provides insight into things we may not see day-to-day. I thank you for taking the time to share your thoughts with us, and I hope you continue to do so over the next 10, 20 or 50 years! Thank you for your membership and participation.
Shana Tova. Happy and Healthy New Year!
President & CEO